Shipping & Returns
Shipping Policy
We offer fast and reliable shipping to ensure your Kawaii pet supplies arrive in perfect condition.
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Processing Time: Orders are processed within 1-3 business days.
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Shipping Rates: Shipping costs are calculated at checkout based on your location and order size.
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Delivery Time: Standard delivery takes 5-7 business days, depending on your location.
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Tracking: Once your order ships, you’ll receive a tracking number to monitor your package.
Return & Exchange Policy
We want you and your pets to love your purchase! If you’re not fully satisfied, we offer hassle-free returns.
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Return Window: You have 30 days from the delivery date to request a return.
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Condition: Items must be unused, in original packaging, and in resalable condition.
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Process: To initiate a return, please contact our support team with your order number.
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Refunds: Once your return is approved and processed, you will receive a full refund to your original payment method.
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Exclusions: Sale items and personalized products are not eligible for return.
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For any further questions or assistance, feel free to contact our customer support team!